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Sunday 27 February, 2011

We thought we had a problem with our pellets, too much moisture, not quality pellets, what ever. The real problem was so simple; we needed to close the ash dump door. We didn’t know so we called Kidd for help. Just a simple fix but Randy insisted on coming out to inspect the unit immediately, and this was on Saturday. The installation crew did a splendid job installing the stove and cleaning up the construction mess and the sales rep, Kevin, was very reassuring and informative during the purchase process. Customer first and customer care could be there motto. Thank you Kidd fireplace
Testimonial By: gary

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Well I must say, I was not disappointed, I to was keep informed to my appointment times, had Randy do some clean up work that I had tried...

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