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I recommend Kidd Fireplace and Spa without reservation

Thursday 13 December, 2012



I recommend Kidd Fireplace and Spa without reservation

My husband and I are repeat customers with Kidd Fireplace. Four years ago, Kidd Fireplace installed a Regency gas fireplace for us in our home of 31 years. We just relocated to another home in another community last month. My husband and I visited Kidd Fireplace's showroom last month and Kevin took a lot of time explaining the features of all the gas fireplace brands they currently carry, and advised us on the size unit to choose that would meet the heating needs of our family room. Kevin gave us some additional reading materials, we did our due diligence, and then made a decision on the brand and model we wanted. Kevin came out to our house and took a look around at our gas line situation. There were some peculiarities in our particular setup and it was apparent that this was not going to be a straightforward installation. Kevin said his installers would make it work, and make it work they did. Jason and Terry, the two installers who have been with Kidd Fireplace for years, came out to the house and worked diligently to extend the gas line to where it needed to be, installed the gas fireplace unit, and then explained to us in detail how to change the batteries in both the remote control and the remote receiver inside the fireplace. I took digital photos of how to do this which I will have for future when the batteries do need to be changed. Jason was uber patient with me while I asked questions (Fireplace 1 for Dummies) until I understood what I would need to do when it comes time to change the batteries.

Probably the best thing we can say about Kidd Fireplace is that we are repeat customers, and people don't do repeat business with companies from which they receive bad products or services. We plan to order another fireplace insert from Kidd Fireplace for our living room so we can heat that area and save on heating the entire house with the central furnace. I recommend Kidd Fireplace and Spa without reservation.
Review By: G. W. in Yelp

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Fireplace Installations

Reviews from Google & Yelp

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