Our business model is to complement your Internet research with our website so that you can include our product offering in your evaluation. If you decide to consider purchasing one of our products, we offer a level of personalized one-on-one attention not available to you through Internet sales. You may come to our showroom for an expert consultation, and see examples of the fireplaces that we sell.
Fireplace products are technical as well as aesthetic products: the consumer must consider numerous factors. We help you with your purchase decision, including analyzing your physical site as to which products are technically feasible. Fireplaces have site specific constraints, requirements and technical knowledge related to building codes, safety standards, as well as physical fit and venting constraints of your particular space.
Every one of us here at Kidd Fireplace HATES “hard sell” tactics, and therefore we practice “Do unto others as you would have others do unto you”. Our sales strategy is to provide you with the information you need to make an informed decision.We respect our Customer: we treat you as a peer with whom we are consulting and we act with integrity.
We install the Fireplaces purchased from us. Our employees are exemplary in their technical knowledge of gas, pellet, and wood hearth systems, and in their knowledge of construction and safety standards. They are well-trained and understand the technical requirements for a safe and well-structured installation.
Randall Kidd – Partner, Service and Maintenance Manager
Randy is a superior fireplace service technician who has successfully repaired almost every brand of fireplace. Randy has 20 years experience in the building trades, including construction, deck design and building, wiring, and plumbing. This broad background provides him with a solid foundation for the plumbing, wiring and construction that installation often requires. Randy enjoys the challenges of fireplace installation and repair which often need good analysis, creative thinking, and resourceful problem solving. Randy started Kidd Fireplace several years ago because he enjoys the independence of being a business owner. Randy is proud to be NFI Certified in Gas Hearth Systems.
Kevin Fisher – Partner, Installation Manager, Sales, Business Development
Kevin is an expert in fireplace with in-depth knowledge of the products and installation requirements. Kevin joined Kidd Fireplace in 2005 to help Randy grow the business. Kevin has degrees in engineering and started his engineering career at Sylvania, and later Milton Bradley. Twenty-four years ago, Kevin started a small chain of restaurants in western Massachusetts, and he was a partner in a medical supplies business, and a metal fabrication business. Kevin now contributes his business savvy to developing Kidd Fireplace, including establishing processes that help the business run more efficiently and that contribute to quality work and customer satisfaction.
Dee Fisher – Partner, Business Process and Infrastructure Development
Dee joined Kidd Fireplace in 2009, implementing latest-technology systems for field work order scheduling, tracking and management. Although she has a BS degree in Political Science and a Masters in Urban Planning, Dee’s passion is in being an entrepreneur. Dee has worked with Kevin and Randy to put into place computer systems and business processes that improve operational capacity and help us to better serve our customers. Dee has over 20 years experience as a computer programmer, technical writer, Information Technology engineer, and as a consultant for Business Process analysis and improvement.
Kidd came out to my home, arriving within the designated time window they gave me, and fixed my fireplace. They were able to give me the part under warranty, and I only had to play for labor. Score! The technician was very clean and friendly. On time. Fair price. Clean. Friendly. What else do you want for a service call?
Highly recommend this Family owned business that pays attention to detail. Provided repair as well as creative design and remodeling of my old fireplace. Both Randy and Jason did excellent, professional work and were a pleasure to work with. Susan kept me updated and arranged work based on my schedule. My Fireplace is beautiful!
Kevin worked with me on 3 different fireplaces which an architect had spec’d. The architect hadn’t researched any properly. All were issues from the start and Kevin was incredibly helpful. He presented numerous options to try and make things work. All the people there were professional and wonderful to work with. Thank you!