Rachel Burge
22:34 14 Dec 23
They don't service my brand of fireplace but were so helpful in telling me who to call. Appreciate it!
Nora garcia-zepeda
04:33 10 Oct 23
Randy is a true professional and a wealth of information. Rest assured you are in the best hands if you need anything from his business. I highly highly recommend!
Katie Kahn
06:24 30 Aug 23
I am new to exploring gas fireplaces, and I am incredibly grateful for the fantastic service Perry provided when I visited Kidd Fireplace. He has a ton of knowledge and experience that quickly helped me narrow down a few great options while understanding the key differences between them.
Daniel McClain
02:59 18 Nov 21
DO NOT PURCHASE FROM RANDY KIDD!! Be for warned. Randy will GHOST you after he takes your money. Purchased a fireplace in January 2021, paid up front. Told it would be installed within 1-2 months. 2 months later, called Randy Kidd, said he had no update. Another month goes by, call back, still nothing. It is finally July and Randy has not made 1 update to me - I have to constantly call and hound him. Still nothing even in July. This goes on for a few more months until finally in September, 8 whole months after the purchase was made, was it finally installed - and then he has the nerve to charge me installation fee after waiting? Never ever would use him and highly discourage his services.
David Hamilton
19:04 04 Nov 21
We had Kidd install a gas fireplace 10 years ago. They also contracted out building our hearth. When one of the tiles came loose shortly after their contractor finished the job, we called Kidd and spoke to the owner, Randy Kidd. He promised to take care of the problem, but after waiting awhile we never heard from him, and we also forgot about it. Then when we had our fireplace serviced by Kidd recently, we brought up the tile issue again and we spoke to Randy Kidd about it. He promised to get back to us again, and we sent him (at his request) a photo of the hearth, but once again he failed to get back to us. When he finally responded after multiple contacts, he refused to take care of the hearth tile issue, saying that work was only warranted for one year and he would charge us for the service. So be on your guard: if these guys promise to take care of a problem, don't count on them keeping their promise!
Jon Rossen
23:55 01 Jan 19
Kidd Fireplace did a great job helping me select and then installing a gas fireplace insert in my house that was built in 1910. With an old coal burning fireplace which is very small, I didn't have a lot of options...in fact only 2 and Kidd Fireplace had them both. After discussing it a bit in the showroom, I made a preliminary choice. The next step was for Kidd Fireplace to come out for a site visit to check things out, make sure what we had been discussing was viable, then write up a job proposal. I got the job proposal, discussed some more details over email/phone then signed up and got an install date. The install crew came out as promised and promptly did an excellent job. Jason, Terry, and Jr. were a great crew: Efficient, organized and finished the job with great attention to detail and craftsmanship. From the crew in the shop (Randy, Kevin and Perry) to the installation crew, I would definitely work with Kidd Fireplace again. I should also say that not only am I a homeowner but I'm a former General Contractor, so let's just say this isn't my first time working with sub-contractors.
Rick B.
2024-12-15 19:39:18
We had Randy come out to service our SPARK 88NE that was installed new by a contractor in 2015 and had never been thoroughly cleaned. We also felt the...
Lucia C.
2024-06-03 08:50:22
Charged me $405 for a remote for my gas fireplace. Online they are $115 - $215. Also charged$300 for simply cleaning my fireplace. Entire bill during that...
W W.
2024-02-23 12:20:29
We bought two fireplace inserts from Kidd Fireplace about 4 years ago! One is a Mendota with blower and it very nicely warms our great room even though the...
Joan W.
2023-06-13 13:46:10
I bought my Mendoza gas fireplace insert from Kidd Fireplace and have had annual cleanings and service performed by Kidd. The selection of products...
Catherine H.
2021-06-23 09:45:53
I'm very happy with the customer service and product from Kidd. I ordered both a gas insert (Jotul) and a gas log set from Kidd in late February 2021....