Reviews

Kidd Fireplace
4.7
Based on 28 reviews
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Daniel McClain
Daniel McClain
02:59 18 Nov 21
DO NOT PURCHASE FROM RANDY KIDD!! Be for warned. Randy will GHOST you after he takes your money. Purchased a fireplace... in January 2021, paid up front. Told it would be installed within 1-2 months. 2 months later, called Randy Kidd, said he had no update. Another month goes by, call back, still nothing. It is finally July and Randy has not made 1 update to me - I have to constantly call and hound him. Still nothing even in July. This goes on for a few more months until finally in September, 8 whole months after the purchase was made, was it finally installed - and then he has the nerve to charge me installation fee after waiting? Never ever would use him and highly discourage his services.read more
David Hamilton
David Hamilton
19:04 04 Nov 21
We had Kidd install a gas fireplace 10 years ago. They also contracted out building our hearth. When one of the tiles... came loose shortly after their contractor finished the job, we called Kidd and spoke to the owner, Randy Kidd. He promised to take care of the problem, but after waiting awhile we never heard from him, and we also forgot about it. Then when we had our fireplace serviced by Kidd recently, we brought up the tile issue again and we spoke to Randy Kidd about it. He promised to get back to us again, and we sent him (at his request) a photo of the hearth, but once again he failed to get back to us. When he finally responded after multiple contacts, he refused to take care of the hearth tile issue, saying that work was only warranted for one year and he would charge us for the service. So be on your guard: if these guys promise to take care of a problem, don't count on them keeping their promise!read more
Mark Stoltzfus
Mark Stoltzfus
20:36 09 May 21
To the tune of "Ballad of Billy the Kid"From a town called San Leandro, CaliforniaRode a man with an insert in his... handAnd his daring work with heatMakes him a legend with all he meetsEast and West of the freeway spanWell his team installed at our house in fall of '20A Mendota FV33 in they slidTheir skill with a space this size, took this customer by surpriseAnd word spread of Randy the KiddThey had to deal with COVIDYeah, they always worked aloneAnd supply chain issues really were a shameBut they never had a problemThat they couldn't overcomeCustomer satisfaction was their gameWell they swapped out screens and blowers, fireplace glassAnd a global pandemic couldn't keep them downAnd it served his legend wellFor the folks they'd love to tell 'bout when Randy the Kidd came to townread more
Dureen Halsell
Dureen Halsell
21:01 06 Mar 20
Kevin and Randy ARE THE BEST!!!!I had just about given up on my dream to have a fireplace but thanks to my Son's... suggestion I got the opportunity to work with two of the nicest men I have encountered in a very long time.Thank you Kevin for your patience and guidance!!!Thank you Randy for installing a BEAUTIFUL fireplace!!!read more
Pat Shoptaugh
Pat Shoptaugh
21:50 21 Jan 20
Creative, professional and we are very pleased with end result! You made a challenging project look easy. Thank you!!
Will Kaeck
Will Kaeck
01:52 23 Aug 19
They inform me that the fireplace the Walmart show me was illegal in the state of California. Now why didn't Walmart... say something about it maybe because they're just not that good. Thank you kid fireplace you may have saved someone's life today.read more
Clinton Pruett
Clinton Pruett
19:04 24 Feb 19
"We saved up for years to finally be able to install an exceptional dual fireplace in our home. We researched so many... show rooms only to find that they did not provide full-service. They wanted us to find our own contractors to do installation?! Not for us, a piecemeal approach. Finally, we found Kidd Fireplace, not only providing soup-to-nuts full service from a large show room, to installation, to servicing, but they were also national fireplace institute certified, something we couldn’t find easily anywhere else. They were personable, empathetic to our concerns, punctual in their appointments, and thorough in their explanations and ultimately the work itself. We were hard-pressed to find a single thing wrong with their work from beginning to end, and believe me - we were looking, because we wanted it to be perfect, if only for safety reasons. We just had our first servicing a few days ago, and the great customer service continued: punctual, meticulous, explaining what we needed to know, and cleaning up thoroughly afterward. We couldn’t be more pleased and look forward to their continued servicing of our two fireplaces(!) for years to come." C.I.read more
Violeta Luna-Jones
Violeta Luna-Jones
03:18 13 Jan 19
If you’re looking for an honest recommendation for what fireplace insert is best your your home project, that has top... notch personalized customer service, look no further! The team at Kidd fireplace was phenominal!Kidd was recommended to us by our contractor so I went into their showroom floor to see what they had to offer. I was greeted by Perry who was so wonferful to work with. He was friendly, very knowledgeable about each product and didn’t try to upsell any unit that didn’t match our rooms needs/style. Based on the square footage of my living room, he helped me pick out the perfect Regency unit that heats the room perfectly which added a sleek look to our new space.I scheduled a site visit to get an assessment for the project since we were adding a new gas line to the room to power all our new appliances. Kevin came out and thoroughly explained to me what was needed, made great recommendations for our plumber to ensure the gas line would not impede the installation. He also went above and beyond to go over the height code for the mantle I wanted to hang above the unit. Kevin is very personable; his knowledge of the business really put my mind at ease.The team who installed the actual until were efficient and their work area was neat and clean. They made sure to show me how to work the unit and reviewed all the safety features with me.I can’t tell you how happy we are with our new fireplaces. I highly recommend them for your project 🙂read more
Jon Rossen
Jon Rossen
23:55 01 Jan 19
Kidd Fireplace did a great job helping me select and then installing a gas fireplace insert in my house that was built... in 1910. With an old coal burning fireplace which is very small, I didn't have a lot of options...in fact only 2 and Kidd Fireplace had them both. After discussing it a bit in the showroom, I made a preliminary choice. The next step was for Kidd Fireplace to come out for a site visit to check things out, make sure what we had been discussing was viable, then write up a job proposal. I got the job proposal, discussed some more details over email/phone then signed up and got an install date. The install crew came out as promised and promptly did an excellent job. Jason, Terry, and Jr. were a great crew: Efficient, organized and finished the job with great attention to detail and craftsmanship. From the crew in the shop (Randy, Kevin and Perry) to the installation crew, I would definitely work with Kidd Fireplace again. I should also say that not only am I a homeowner but I'm a former General Contractor, so let's just say this isn't my first time working with sub-contractors.read more
Brad Thomas
Brad Thomas
22:50 07 Dec 18
Kidd Fireplace went above and beyond with our gas fireplace. We needed the job done quickly for my mom's 80th birthday... celebration. When the log-set we wanted was delayed Kidd offered to put a temporary log-set in, remembering that having this up and running for the party was important to us. Then they would come back and change out the log-set when ours arrived. All of this at no extra charge. Customer service is alive and well @ Kidd.read more
Matt Bigler Uhl
Matt Bigler Uhl
14:20 19 Jun 18
Can't recommend Kidd Fireplace enough! Very friendly, knowledgeable and professional. So far we've had THREE gas... fireplace inserts installed in two different houses, and every one was a great experience thanks to Kidd. The inserts aren't cheap, but they make a huge difference in winter comfort, and are much cleaner and more stylish than wood burning fireplaces.read more
Next Reviews
Kidd Fireplace
4.0
Based on 101 Reviews
Laura S.
Laura S.
2022-01-30 19:35:16
Back in 2005 I purchased a gas fireplace insert and installation from Randy. Although we have loved and enjoyed it for many years, there was something...
Walter G.
Walter G.
2021-12-29 13:05:10
I bought a new home recently that Kidd had done a fireplace install for, and it seemed a subcontractor had done some non-standard venting in a way the prior...
Alice C.
Alice C.
2021-11-09 11:55:28
Randy is the finest fireplace expert anywhere. We bought a fireplace from him and a process that could have been difficult and time consuming was easy as...
David H.
David H.
2021-11-04 12:08:09
We had Kidd install a gas fireplace 10 years ago. They also contracted out building our hearth. When one of the tiles came loose shortly after their...
Catherine H.
Catherine H.
2021-06-23 09:45:53
I'm very happy with the customer service and product from Kidd. I ordered both a gas insert (Jotul) and a gas log set from Kidd in late February 2021....
Natalee T.
Natalee T.
2021-06-19 08:19:54
I ordered a fireplace last Nov.2020, it was installed right after Christmas. We were very happy with the Mendota large insert we ordered & happy with the...
Aaron R.
Aaron R.
2021-05-31 09:56:45
We just finished our fireplace insert install and couldn't be happier with the results. Perry helped us through the process from start to finish; answering...
Jessica T.
Jessica T.
2021-02-26 09:14:41
We love our gas fireplace insert! It's been one of the best improvements we've made to our home. We use the fireplace every morning and evening during the...
Karin K.
Karin K.
2021-01-31 22:42:37
Randy Kidd was the second person we consulted with about a gas fireplace insert, knew we wanted a Mendota and Randy was very helpful in describing the unit,...
Tim S.
Tim S.
2021-01-26 15:48:15
I hired Randy Kidd to inspect and troubleshoot my gas fireplace insert and write a brief report for warranty support purposes to the manufacturer (RH...
Jonathan U.
Jonathan U.
2021-01-18 14:25:40
ALWAYS BE CLOSING! Or at least that's what Glengarry Glen Ross taught me. We got a quote for a fireplace that we originally were interested in 2 years ago...
Maria M.
Maria M.
2020-12-09 15:58:50
I went to Kidd Fireplace to purchase material for two fireplaces and after reading all the wonderful reviews about this place, I was extremely shocked at...
Nikki H.
Nikki H.
2020-11-14 17:15:13
Made an appointment and went in to check out fireplace inserts this week. Randy Kidd is a real character, and he knows what he's doing. He spent a good hour...
William R.
William R.
2020-09-10 10:03:42
Kidd Fireplace installed our fireplace insert several years ago and they did an excellent job, but I am really writing to compliment Randy for his friendly,...
Henson G.
Henson G.
2020-05-01 21:06:30
Randy was awesome. Although I wasn't able to purchase anything from him, he took the time to understand what my problem was and still was able to refer me...
Fromage S.
Fromage S.
2020-01-20 16:10:24
I live far outside their sales and service area but I don't care -- I am definitely going to be a Kidd Fireplace customer for life. Throughout the whole...
Jonathan B.
Jonathan B.
2019-06-28 20:15:38
Kidd Fireplace provides great support for their customers, even after the sale is complete. We bought a floor sample that they had on display in their...
Violeta L.
Violeta L.
2019-01-12 19:27:14
If you're looking for an honest recommendation for what fireplace insert is best your your home project, that has top notch personalized customer service,...
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