Based on 25 reviews
21:01 06 Mar 20
Kevin and Randy ARE THE BEST!!!!I had just about given up on my dream to have a fireplace but thanks to my Son's... suggestion I got the opportunity to work with two of the nicest men I have encountered in a very long time.Thank you Kevin for your patience and guidance!!!Thank you Randy for installing a BEAUTIFUL fireplace!!!read more
21:50 21 Jan 20
Creative, professional and we are very pleased with end result! You made a challenging project look easy. Thank you!!
01:52 23 Aug 19
They inform me that the fireplace the Walmart show me was illegal in the state of California. Now why didn't Walmart... say something about it maybe because they're just not that good. Thank you kid fireplace you may have saved someone's life today.read more
19:04 24 Feb 19
"We saved up for years to finally be able to install an exceptional dual fireplace in our home. We researched so many... show rooms only to find that they did not provide full-service. They wanted us to find our own contractors to do installation?! Not for us, a piecemeal approach. Finally, we found Kidd Fireplace, not only providing soup-to-nuts full service from a large show room, to installation, to servicing, but they were also national fireplace institute certified, something we couldn’t find easily anywhere else. They were personable, empathetic to our concerns, punctual in their appointments, and thorough in their explanations and ultimately the work itself. We were hard-pressed to find a single thing wrong with their work from beginning to end, and believe me - we were looking, because we wanted it to be perfect, if only for safety reasons. We just had our first servicing a few days ago, and the great customer service continued: punctual, meticulous, explaining what we needed to know, and cleaning up thoroughly afterward. We couldn’t be more pleased and look forward to their continued servicing of our two fireplaces(!) for years to come." C.I.read more
23:55 01 Jan 19
Kidd Fireplace did a great job helping me select and then installing a gas fireplace insert in my house that was built... in 1910. With an old coal burning fireplace which is very small, I didn't have a lot of options...in fact only 2 and Kidd Fireplace had them both. After discussing it a bit in the showroom, I made a preliminary choice. The next step was for Kidd Fireplace to come out for a site visit to check things out, make sure what we had been discussing was viable, then write up a job proposal. I got the job proposal, discussed some more details over email/phone then signed up and got an install date. The install crew came out as promised and promptly did an excellent job. Jason, Terry, and Jr. were a great crew: Efficient, organized and finished the job with great attention to detail and craftsmanship. From the crew in the shop (Randy, Kevin and Perry) to the installation crew, I would definitely work with Kidd Fireplace again. I should also say that not only am I a homeowner but I'm a former General Contractor, so let's just say this isn't my first time working with sub-contractors.read more
22:50 07 Dec 18
Kidd Fireplace went above and beyond with our gas fireplace. We needed the job done quickly for my mom's 80th birthday... celebration. When the log-set we wanted was delayed Kidd offered to put a temporary log-set in, remembering that having this up and running for the party was important to us. Then they would come back and change out the log-set when ours arrived. All of this at no extra charge. Customer service is alive and well @ Kidd.read more
Based on 71 Reviews
Kidd Fireplace installed our fireplace insert several years ago and they did an excellent job, but I am really writing to compliment Randy for his friendly,...
Randy was awesome. Although I wasn't able to purchase anything from him, he took the time to understand what my problem was and still was able to refer me...
I live far outside their sales and service area but I don't care -- I am definitely going to be a Kidd Fireplace customer for life. Throughout the whole...
Kidd Fireplace provides great support for their customers, even after the sale is complete. We bought a floor sample that they had on display in their...
If you're looking for an honest recommendation for what fireplace insert is best your your home project, that has top notch personalized customer service,...