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Kidd was priced comparably

Thursday 07 February, 2013



Kidd was priced comparably

We bought a Gas Insert from Kidd and had a great experience. We got estimates from all the major local places. Kidd was priced comparably. We ended up picking them because they are the only one that also does the Gas lines, and Electric. We figured, if something goes wrong it's better to have "one neck to choke". I was afraid of a scenario where the installer blames the plumber blames the electrician etc. We did not regret the decision.

Something did indeed go wrong with the unit we bought (Regency U390, starter went south and wouldn't turn on), and they stood behind the work. Randy had to come out twice, and had to disassemble and rebuild the unit. He did so without complaint, and we were not charged. While I'm sure we were still under warranty it was refreshing to see them stand behind their work with no argument. When I thanked Randy he made it clear that they "want to do right" by the customer.
Review By: E L. in Yelp

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Fireplace Installations

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