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Kidd was priced comparably

Thursday 07 February, 2013



Kidd was priced comparably

We bought a Gas Insert from Kidd and had a great experience. We got estimates from all the major local places. Kidd was priced comparably. We ended up picking them because they are the only one that also does the Gas lines, and Electric. We figured, if something goes wrong it's better to have "one neck to choke". I was afraid of a scenario where the installer blames the plumber blames the electrician etc. We did not regret the decision.

Something did indeed go wrong with the unit we bought (Regency U390, starter went south and wouldn't turn on), and they stood behind the work. Randy had to come out twice, and had to disassemble and rebuild the unit. He did so without complaint, and we were not charged. While I'm sure we were still under warranty it was refreshing to see them stand behind their work with no argument. When I thanked Randy he made it clear that they "want to do right" by the customer.
Review By: E L. in Yelp

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Specials

Regency 2018 Fall Savings

Fireplace Installations

Reviews from Google & Yelp

professional, competent, and on-time

professional, competent, and on-time

I went down to their new location and made an appointment. Kevin came out and gave me a quote on a Regency. He was able to give me options for my...
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First rate service

First rate service

showed up on time and did what was promised for exactly the price quoted. And even though he had the fireplace working to my satisfaction, Randy...
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