Kidd Fireplace is your one-stop shop for your new fireplace. Our customers often come to our showroom with a lot of questions. Here we describe how Kidd Fireplace works with you to realize the fireplace of your dreams. Click on the below links to know more.
Before You Visit Our Showroom
Feel free to come on in and allow us to answer all your questions! However, if you’re the Researcher type of person, here’s a suggestion. Before you visit our showroom, you may explore the Fireplaces listed in our website by clicking on the SHOP. We also recommend to see our Knowledge base page
Visit Our Showroom
Visit our showroom to browse our Fireplaces on display. Our sales team will patiently answer all your questions and help you narrow down the type of Fireplace you want, and show you the many options of Fireplace designs. Visiting our showroom will give you a clear idea of the quality & scope of our projects & services. If you are interested in purchasing a Fireplace from us, we will then schedule a time for one of our expert staff to come to your home to determine the scope of your Fireplace project and determine what types of Fireplaces will be best for your space.
In-Home Consultation
Next, we schedule an appointment to visit your home to and look at your Fireplace project. You may have an existing fireplace into which you wish to put a Fireplace Insert. Or you may have a space in your home where you want to build out a Fireplace. Our in-home visit will involve taking measurements and inspecting your fireplace installation space. Sometimes your beloved dog or cat likes to get involved with this process, and that’s fine with us!We do not ask you for a deposit prior to the in-home consultation.We do not charge for the in-home consultation
You Receive a Proposal
Next, after we have all your Fireplace “data”, we write up a formal Estimate and Proposal for your project. Your Fireplace unit and the accessories that you’ve selected are itemized with the cost of each item, and the total cost of your project.
Agreement to the Proposal
If you’d like to proceed with us, you sign an Agreement. You pay for the Fireplace, then we order it from the manufacturer. You will pay the balance of the invoice after the installation is complete.
Gas Fireplace Installation
After your unit and all components have arrived at our warehouse, we will notify you. When we install the Fireplace, the Installation may require 1 to 4 visits. Below are the high-level steps of the installation steps. More than one step, or all steps, may be completed in a single visit.
1. First the gas line is installed, and the electric is run to your fireplace (needed if you have a blower)
2. Next, the Fireplace is installed.
3. If you need a Custom Surround, our artisan installer draws the Custom surround design. After your approval, he submits the design to our metal fabricator.
4. When the Custom Surround has been fabricated, our artisan installer schedules a time to return to your home to install the Customer Surround.
Completion & Customer Relations
Even though the last detail has been perfected & our last payment has been received, it’s not over. We stay in touch with you to make sure you are satisfied with our work, and your Fireplace. as well as that of the materials and products we install. Much or our business comes from a happy customer referring friends and neighbors, and many are repeat customers. We want you to be happy, and we value these good relationships.
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| Before You Visit Our Showroom | Visit Our Showroom | In-Home Consultation | You Receive a Proposal | Agreement to the Proposal | Fireplace Installation | Completion & Customer Relations |